- 07/09/2022 Ενημερώθηκε η βάση δεδομένων μας με τα στοιχεία της ΕΕΤΤ για την λίστα του άρθρου 11.(optOUT)
- 15/07/2022 Ενεργοποιήθηκε η δυνατότητα On Demand καταγραφής φωνής. Ο χρήστης πλέον μπορεί να διακόψει / ενεργοποιήσει δυναμικά την καταγραφή φωνής, όσες φορές θελήσει κατά την διάρκεια της κλήσης
What CloudCallCenter is all about ?
A cloud call center is a web-accessible platform for handling customer calls and interactions. Call centers based in the cloud can be accessed from virtually anywhere, eliminating the need for a physical infrastructure, which may reduce operational costs and increase scalability to support evolving customer experience strategies.
AGENTS and counting ...
When discussing call centers, we’re typically referring to a physical customer service operation that is responsible for making and taking customer calls. Our Cloud Call Center Service, ,offers the same customer service functions, but uses a team of agents who work from home or co-working spaces rather than an office setting.
At the moment we handle 820 remote agents working remotely. And we still counting
We are a highly experienced team of CTI and IT Professionals, that provide for the last 20 years working solutions to complex and large telephony projects for S.M.E globaly. Feel free to describe your vision, and we will have a full working solution for you, within a day.
THREE THINGS WE DO BEST
Agent users can now start , pause and stop communication recordings. Either because there is no continuous interest in communication recording or because sensitive information needs to be heard. eg card numbers, password codes, etc
Automatic Speech Recognition for a large TV Station (Languages included: Greek, English, Russian, German, French, Spanish)
IVR with TTS (text2speech) for a large courier company. Announce parcel delivery dates based on voucher numbers
SMS and FAX Campaign Integration. Inbound routing based on cell phone number and sms / fax verification system
We are a team of experienced telephony guys providing for the last 20 years working solutions to complex and large telephony projects for Small / Medium and Large Companies all around the globe. .
To exceed our customers’ expectations with innovative and bespoke Assurance, Testing, Inspection and Certification services for their operations. 24/7
Benefits of a Cloud Call Center:
•Reduce operational costs and improve ROI
•Empower employees to deliver optimal performance
•Create a full-featured, state-of-the-art multichannel contact center.
•Deliver better customer experiences.
•Deploy fast & easily.
•Reduce ongoing costs.
•Optimize agent efficacy and efficiency.
•Eficient Call center management.