No equipment is required to activate the service
We simply rely on the internet of each customer and through VOIP protocol we manage the incoming / outgoing calls.
We support telephony secretaries, telephony support teams, Large Call Centers, automated applications via (ASR / TTS / SMS) and many more ...
Inbound Routing: Create as many IVR menus, prompts, and scripts that you need to route your customers to the right remote agent. Customize your routing with timed-based, least-used, and other routing options to best serve your callers.
You can use any type of computer (laptop or desktop), a smartphone, or even a tablet. As long as you can connect to the internet all of these options are available to you. A headset is recommended to ensure you get the best possible sound. While you might have great speakers and a device that picks up your voice well, there’s more opportunities for ambient noise to disrupt the sound quality without a proper headset.
Next-generation feature Power / Predictive Dialer is designed to make more outbound calls automatically, so your agents have more time to focus on what's important - closing deals.
Upload your own contact database and filter potential target groups based on relevant criteria. Make sure you're calling with the right prospect at the right time. Power and Predictive dialer will improve sales of your products or services by minimizing downtime between calls, automating workflows and keeping your agents happy.
A consumer-based analysis report can help you improve your customer-facing interactions exponentially by helping you to increase overall productivity and improve complaint response and resolution rates.
CloudCallCenter reporting converts raw data into insightful reports. Based on the type of report, you can understand agent performance, evaluate key performance metrics, and make informed decisions to enhance your customer service.